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(PJ) System Administrator Level 2 (TS/SCI w/ FS Poly)

Annapolis Junction, MD · Information Technology
POSITION:  Systems Administrator - Level 2
LOCATION:  Annapolis Junction/Fort Meade, MD 20701

REQUIRED CLEARANCE:  TS/SCI with FULL SCOPE POLYGRAPH (must have prior to applying)

Position Summary:
Provide support for the design, planning, implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manage IT infrastructure and any processes related to these systems. Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all client/server/storage/network device, etc. Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provide support for the escalation and communication of status to Agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Windows and Linux operating systems and installs/loads; loads, maintains and troubleshoots system software; maintains integrity of systems and configures network components. Implements operating system enhancements to improve reliability and performance. Configures, manages, maintains and troubleshoots virtualization infrastructure. Work with Agency organizational management to make recommendations for new equipment and software to meet operational needs. Work with customer to identify new and upcoming techniques and capabilities that should be incorporated into IT systems. Create programs and scripts for the management of user’s files, systems processes and hardware. Work with relevant offices on network modifications, Work with appropriate entities on the creation and sustainment of data-flows to internal and external customers using COTS and GOTS solutions. Work with analysts to identify and solve bottlenecks. Work with the System Owner, ISSO and DAO on the creation, modification and reaccreditation of applicable System Security Plans. Work with facilities management on potential environmental impacts to minimize data loss and processing degradation.

RESPONSIBILITIES:
  • Provides support for implementation, troubleshooting and maintenance of IT systems
  • Manages the daily activities of configuration and operation of IT systems
  • Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Provide assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimizes system operations and resource utilization, and performs system capacity analysis and planning
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provides in-depth experience in trouble-shooting IT systems
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
Labor Category Description and Requirements
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Contributes to the development of sections of systems engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control Documents.
  • Provides support for implementation, troubleshooting and maintenance of IT systems
  • Manages the daily activities of configuration and operation of IT systems
  • Provides Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Provide assistance to users in accessing and using IT systems
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provides support for the escalation and communication of status to agency management and internal customers
  • Optimizes system operations and resource utilization, and performs system capacity analysis and planning
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process
  • Provides in-depth experience in troubleshooting IT systems
  • Configures and manages Unix and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating system enhancements to improve reliability and performance
  • Provides detailed analysis and feedback to agency management and internal customers for escalated tickets
  • Supports the design of systems, mission architecture and associated hardware
  • Directs and possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
  • Analyzes and resolves complex problems associated with server hardware, applications and software integration
QUALIFICATIONS:
  • Ten (10) years' experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required.
  • Bachelor’s degree in a technical discipline from an accredited college or university is required.
  • In lieu of a Bachelor's degree, an additional five (5) years of system administration experience may be substituted for the degree, coming to a total of fifteen (15) years of overall SA experience
REQUIRED Technical Skills:
  • Minimum 5 years’ experience administering Windows systems, preferably Win Server 2012 or newer
  • Minimum 5 years Red Hat Linux Experience, or a derivative like CentOS or Fedora
  • Minimum 5 years Cisco NX-OS experience
  • Experience creating documentation to outline processes and procedures
  • Experience provisioning systems, configuring systems, patching and managing systems, and securing/hardening systems
  • Exhibited ability to configure and mange Linux and Windows operating systems and perform installs/loads; perform operating system troubleshooting; maintain integrity of systems; and configure network components, to implement system enhancements
  • Knowledge of systems and network security, auditing, and user authentication.
  • Experience administering NetApp appliances.
  • CWIP/IAT Level 1 Certification Required (A+ CE, CCNA-Security, CND, Network+ CE, SSCP, CISSP, etc)
PREFERRED Technical Skills (desired but not mandatory):
  • Exhibited experience with Active Directory (preferred 4 years)
  • Exhibited experience with Python, Java, C/C++ and Perl
  • Exhibited experience with Centrify
  • Familiarity and experience with the ASPEN tool suite
  • Experience with administration of Jupyter Environment/Ecosystem
  • Experience with Administration of ML/AI software suites (including but not limited to pytorch, tensorflow, anaconda)
  • Experience with containerization (including but not limited to Docker)
  • Experience with administration and maintenance of GPU-based systems (including but not limited to NVIDIA)
  • Knowledge and experience of VMWare and virtual environments; proven ability to install and configure virtual servers and clients, using various operating systems, as mission needs dictate.
  • Experience administering VMware VSphere servers, VMware ESXi.


THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation’s advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services. We are a small company with big company benefits, including Health, Dental, Vision, 401K, Bonus Potential, Flexible Spending Account, Life Insurance, Short- and Long-Term Disability, Paid Time Off, and a culture of teamwork and continuous learning. Come grow with us!
 

The Kenjya-Trusant Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodations, please contact our Human Resources Department at (410) 740-4045.
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