View all jobs

(ESEA) Process Engineer Level I

Annapolis Junction/Fort Meade, Maryland · Information Technology
POSITION:  Process Engineer Level I (Computer Network Operations)
LOCATION:  Annapolis Junction/Fort Meade, MD 20701

REQUIRED CLEARANCE:  TS/SCI with FULL SCOPE POLYGRAPH (must have before applying)

As a Computer Network Operations Process Engineer on our team, you will provide process engineering expertise to assist with the following activities:
  • Work in a Service Desk role by performing Jira ticket actions and process workflow actions such as account creation and deletion.
  • Create and manage multiple Jira boards for multiple customers with different requirements and processes.
  • Develop and assist with Continuity of Operations Plan (COOP) processes and process improvement activities for the organization.
  • Define and improve process workflows for multiple customers and multiple initiatives.
  • Documenting existing processes using knowledge management repositories such as Confluence.
  • Assess processes for various CNO projects that include software, sustainment, and advanced technology initiatives.
  • Assisting with operating in an agile development process including maintaining agile development tools such as Jira and Confluence.
  • Assisting in defining process improvement strategies and lessons learned.

  • Bachelor’s Degree in Computer Science, Information Systems, Engineering, Business, or Education from an accredited school or university is required. Five (5) years' experience with Process Improvement on programs and contracts of similar scope, type, and complexity is required. Experience is to include, within the past five (5) years, three (3) years of experience in facilitation, training, methodology development and evaluation, process engineering across all phases of acquisition identifying best practices, change management, business management techniques, organizational development, activity and data modeling, or information system development methods and practices. Four (4) years additional experience may be substituted for a Bachelor's Degree
  • Must have worked in a Service Desk environment, including processing tickets through a workflow and working directly with customers.
  • Must have a decent understanding of COOP.
  • Strong experience with Jira and/or Confluence.
  • Excellent oral and written communication skills.
  • Position requires TS/SCI clearance with FSP
  • Experience supporting CNO or CCC.
  • Strong background in Knowledge Management
  • Strong experience with workflow and process development

THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation’s advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services. We are a small company with big company benefits, including Health, Dental, Vision, 401K, Bonus Potential, Flexible Spending Account, Life Insurance, Short- and Long-Term Disability, Paid Time Off, and a culture of teamwork and continuous learning. Come grow with us!
EOE – Equal Opportunity Employer. People of color, women, veterans and individuals with disabilities are encouraged to apply. (Compliant with the new VEVRAA and Section 503 rules) The Americans with Disabilities Act of 1990 (ADA) makes it unlawful for employers to discriminate in employment against a qualified individual with a disability. The ADA also outlaws discrimination against individuals with disabilities in State and local government services, public accommodations, transportation and telecommunications. If you require accommodations, please contact our Human Resources Department at (410) 740-4045.

Share This Job

Powered by