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(VOSS) Web Content Manager

Washington, D.C. · Administrative
Job Description:
Kenjya-Trusant is seeking a Web Content Manager to provide support services as outlined below to efficiently and effectively support the Department of State (DOS), Bureau of Consular Affairs (CA), Visa Services Directorate (VO).

Clearance Requirement - Secret (may require Top Secret) 

  • Bachelor’s degree, and;
  • Five (5) years of written and oral communications in an office environment, including;
  • Two (2) years of specialized experience in website content management, including;
  • Three (3) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.
  • Superior organizational skills and work ethic
  • Ability to effectively lead a team of Website Content Coordinators in support of consular web-based initiatives
  • Manage web projects at a headquarters level
  • (Preferred) knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. visa
  • Ability to learn and recall information about visa application procedures and the laws and regulations pertaining to visa requirements
  • Demonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skills
  • Working knowledge of web coding such as HTML
  • Familiarity with web-related applications and programs
  • Familiarity with website analytic tools such as ForeSee and WebTrends
  • Excellent proofreading and technical editing skills, with an excellent grasp of English grammar, spelling, and punctuation
  • Ability to effectively and politely interface with public
  • Ability to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
  • Demonstrate excellent customer service skills and effectively communicate with a wide audience with excellent written and oral communications skills
  • Communicate effectively and confidently with high-level executives
  • Ability to interpret and apply regulatory material
  • Ability to learn new systems and applications
  • Ability to work independently and as a member of the team to effectively interact with personnel at all levels
The Website Content Manager shall support the Outreach and Inquiries Division (VO/F/OI) by providing support to the Government working as the Team Lead for the WebUnit, which maintains visa-related content on CA's public-facing website, travel.state.gov, and on CA's intranet site, CAWeb. The WebUnit represents VO in the Web Working Group, which collaborates on the ongoing redesign of travel.state.gov and CAWeb. The WebUnit reviews visa-related content on post and GSS websites, and conducts selected post website reviews. The Website Unit liaises with VO and with other bureaus and government agency webmasters with an interest in immigration and visa matters. The WebUnit is central to developing web capabilities for managing data and information more efficiently, making daily work easier and ensuring all web efforts promote/enhance the strategic interests and goals/objectives of CA. The contractor may be assigned to any of the VO offices. A Government Manager will provide day-to-day oversight and direction.

The Website Content Manager will assist VO/F/OI in the management of internal and external website content, including, but not limited to, the following:
  • In conjunction with Government Manager, oversees the planning and execution of assignments or projects and resolves problems or deviations in the work according to instructions, policies, previous training or accepted communication practices.
  • Assists WebUnit team with editing, maintaining and publishing content for the directorate’s visa-related potions of both the CA internet site (travel.state.gov), and the unclassified intranet site (CAWeb), based on input of internal stakeholders and needs of external audiences.
  • Provides technical editing (including proofreading, grammar, and punctuation) to website content.
  • Evaluates completed work primarily for accuracy, effectiveness, quality, technical soundness, responsiveness, appropriateness, and conformance to policy and program requirements.
  • Liaises with IT department (both IRM and CA/CST) and external web developers to resolve technological issues and conduct work.
  • Establishes and monitors all website analytics/statistics and uses surveying and other web tools/feedback mechanisms to direct improvement to web presence.
  • Monitors customer feedback messages/comments on website to correct issues and/or identify opportunities for improvement.
  • Responds to inquiries and consult with staff to ensure responses are correct and coordinated.
  • Assists the development and implementation of Web content policy, procedures and standards.
  • In conjunction with other R/IIP and CA/CST, conducts periodic reviews of U.S. Embassy and Consulate websites to ensure compliance with Post Internet Content Guidelines.
  • Identifies and posts relevant VO cables to internal and external websites.
  • Coordinates with stakeholders (VO, other bureaus, and other government agencies) regarding their visa-related website information as well as web policies and procedures.
  • Consolidates information and obtain clearance/approval for content changes, and then update content through the CMS.
  • Assists on web policy matters. Interpret and apply policy to work products.
  • Utilizes proprietary consular systems such as the Consular Consolidated Database (CCD).
  • Evaluates business processes and work flows, making practical recommendations for process improvements, and assist with implementing and validating any process changes.
  • Assists with other duties as assigned.

THE KENJYA-TRUSANT GROUP, LLC is a Service-Disabled Veteran-Owned Small Business that was established in 2015 as a merger between The Kenjya Group, Inc. and Trusant Technologies, LLC. Our mission is to implement, support and protect the nation’s advanced technology systems, business processes and high-technology facilities. Working with the Department of Defense, Department of Homeland Security, the Intelligence Community, state and local governments, and commercial clients, Kenjya-Trusant provides cyber protection, information technology, engineering, construction management and acquisition support services. We are a small company with big company benefits, including Health, Dental, Vision, 401K, Bonus Potential, Flexible Spending Account, Life Insurance, Short- and Long-Term Disability, Paid Time Off, and a culture of teamwork and continuous learning. Come grow with us!
The Kenjya-Trusant Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodations, please contact our Human Resources Department at (410) 740-4045.
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