The Kenjya-Trusant Group, LLC (KTG) is seeking a Dataflow Sustainment Engineer - Level 3 (DSE3) to provide Cross Domain Service (CDS) Solutions support to over 40 system domains at the unclassified, secret, and top secret levels.
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Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
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Manage IT system infrastructure and any processes related to these systems.
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Provide support to IT systems including day-to-day operations, monitoring and problem resolution of cross-domain solutions.
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Provide problem identification, diagnosis and resolution of problems.
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Provide support for the communication of status to agency management and internal customers.
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Provide support for the system and hardware problems and remains involved in the resolution process.
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Ensure proper performance of tasks necessary to ensure the most efficient and effective execution of the contract.
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Utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas, as well as write and review technical documents.
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Preliminary Root Cause Analysis
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Analyze quarantined data for change recommendation to Policy team or Filter team
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Assist with any ticket that DFE1or DFE2 can not resolve
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Upgrade systems to new versions
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Document all changes to systems
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System Replacement
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Close or escalate tickets
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Manage TO3 Personnel
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Determines and Nominates outstanding achievements of the team members for spot award
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Report to Program Manager
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Maintain Daily Status Reports
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Maintain Monthly Status Performance Statistics
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Manage Ticket Queue