The Kenjya-Trusant Group, LLC (KTG) is seeking a Dataflow Sustainment Engineer - Level 2 (DSE2) to provide Cross Domain Service Solutions support to over 40 system domains at the unclassified, secret, and top secret levels.
-
Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
-
Manage IT system infrastructure and any processes related to these systems.
-
Provide support to IT systems including day-to-day operations, monitoring and problem resolution of cross-domain solutions.
-
Provide problem identification, diagnosis and resolution of problems.
-
Provide support for the escalation and communication of status to agency management and internal customers.
-
Provide support for the system and hardware problems and remains involved in the resolution process.
-
Assist with any ticket that is escalated from Tier 1
-
Create new documentation for repeatable solutions for Tier 1
-
Update scripted responses
-
Analyze quarantined data for determination of cause
-
Document tickets with details
-
IAVA Patch systems at each security domain
-
ReRoute NiFi Data Flows around a system blockage
-
System backup restore
-
Document all changes to systems
-
Close or escalate tickets