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System Administrator - Level 0 (TS/SCI, FS Poly)

Annapolis Junction/Fort Meade, Maryland
The Kenjya-Trusant Group is seeking a System Administrator Level 0 to provide Cross Domain Service Solutions to over 40 system domains at the unclassified, secret, and top secret levels. 

THIS POSITION IS CONTINGENT UPON CONTRACT AWARD

SECURITY REQUIREMENT: TS/SCI Full Scope Poly

JOB DESCRIPTION:
  • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
  • Manages IT system infrastructure and any processes related to these systems.
  • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Provides support for the escalation and communication of status to agency management and internal customers.
  • Provides support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
REQUIRED CAPABILITIES:
  • Provide support for implementation, troubleshooting and maintenance of IT systems
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
  • Manage the daily activities of configuration and operation of IT systems
  • Provide assistance to users in accessing and using IT systems

QUALIFICATIONS:
  • No demonstrated experience is required.
  • Bachelor’s degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of SA experience may be substituted for a bachelor’s degree.
 
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